General Questions

How do I know if my garage door opener(s) are compatible with beam?

You can view a list of devices that we know are compatible on our Compatible Garage Door Openers page. We are constantly adding to the list of compatible devices, so even if your opener is not listed yet, there’s an excellent chance that it will still work with beam.

The Smart Controller should be used only on sectional doors with garage door openers made after 1993 with a photo-eye safety system. (Command output is not compatible with garage door openers with serial encryption).

I have a single panel (non-sectional) garage door. Can I use beam?

No, beam should not be used with single panel / swinging garage doors. Unattended operation is not recommended for one-piece doors, as this is a safety issue.

Is it possible beam could damage my garage door opener?

No. beam is a passive, isolated device. It’s designed to protect your opener and itself. beam is also UL-325 listed which covers a number of additional safety features, such as visual/audio warnings, which ensure the safety of the user and their property.

How is beam powered?

beam is powered through an adapter that plugs into a standard 120VAC electrical outlet (for North America). The beam power adapter works with 120/240 VAC @ 50/60Hz, so it is compatible with European voltages with an European plug adapter.

How many doors can beam control?

You can control one garage door with each Smart Garage Door Controller, and you can have an unlimited number of beamUP Smart Controllers for as many doors as you have.

Are beam door sensors wired or wireless?

The beam Smart Controller’s door sensors are wireless, and you will see the battery level icon on the home screen of the app.

Does beam work with my 5GHz WiFi network?

The current version of beam will only join a 2.4GHz WiFi network. If you are not sure whether your network is a 2.GHz or 5GHz, it is common for 5GHz networks to have a “-5” or “-5G” after the network name to help distinguish it from the 2.4GHz network (which usually does not have a suffix).

Does beam work with my Gigabit, Gigablast, or mesh routers?

The current version of beam will not work with Gigabit, Gigablast, or mesh routers. The Beam Home app can only join a 2.4GHz WiFi network during the initial setup, and these mesh routers are incompatible with our software.

Is beam secure?

Yes. beam uses industry standard security technology to keep your data and access to your garage safe and secure. All communications and sensitive data (such as your password) are encrypted and secured in our databases using the same technology as online banking. In addition, we have put in place numerous security mechanisms to prevent unauthorized access to your controller. beam continues to update our security standards as technology evolves.

Where can I buy beam?

beam can currently be purchased online via Amazon, Home Depot, and Lowe’s.

What is the return process?

Returns can be processed through the marketplace of purchase.